Shipping policy
Thank you for shopping with Grace Makes That. Please read the information below carefully before placing your order.
Processing Time
All items are made to order. Processing times may vary depending on the product and level of customisation.
Our current estimated processing time is 1-3 business days.
This does not include delivery time.
You will receive a confirmation email once your order has been dispatched.
Shipping Location
We currently ship within the United Kingdom only.
We do not offer international shipping at this time.
Delivery Times
Delivery times are estimates provided by the carrier and are in addition to processing time.
Typical delivery times are:
- Standard UK delivery: 2–4 business days
- Express UK delivery: 1-3 business days
Please note that delivery times may be affected by factors outside our control, such as postal delays or peak periods.
Shipping Costs
Shipping costs are calculated at checkout and may vary depending on the size, weight, and delivery method selected.
Custom & Made-to-Order Items
Because many of our items are custom-made or personalised, processing times may be longer during busy periods. We appreciate your patience while your order is being carefully created.
Delays & Lost Parcels
Once your order has been dispatched, responsibility for delivery lies with the shipping carrier. Grace Makes That is not responsible for delays caused by the carrier.
If your order appears to be delayed or lost, please contact us at gracemakesthat@outlook.com and we will do our best to assist.
Incorrect Shipping Information
Please ensure your shipping address is correct at checkout. Grace Makes That cannot be held responsible for orders delivered to an incorrect address provided by the customer.
If an order is returned to us due to an incorrect or incomplete address, additional shipping charges may apply.
Contact Us
If you have any questions about shipping, please contact us at:
gracemakesthat@outlook.com
